FAQ

Here, we address common questions about our all-natural supplements and skincare products, crafted with care on our Senegalese farm.
Explore to learn more about our ingredients, sourcing practices, and product offerings.

GENERAL INFORMATION

Where are your products made? 

Our products are made in Mbodiene, Senegal (West Africa), right on our farm. We take pride in cultivating and processing our ingredients locally to ensure the highest quality and freshness. 

Are your plants organic? 

Yes, our plants are 100% organic and proudly carry the Racine Bio Label*. We follow strict organic farming practices and are committed to maintaining the natural integrity of our ingredients. 

*The Racine Bio Label is a certification that signifies adherence to stringent organic farming standards. It ensures that products are cultivated without synthetic fertilizers, pesticides, or genetically modified organisms (GMOs). This label guarantees that the farming practices used are sustainable and environmentally friendly, maintaining the natural integrity of the ingredients from farm to final product. Guidelines based on international standards. 

Do you test your products on animals? 

No, we do not test our products on animals. We believe in cruelty-free practices and ensure that our products are safe through rigorous human testing and quality control measures. 

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SUPPLEMENTS

What makes your supplements all-natural? 

Our supplements are all-natural because they are made from ingredients that are grown without the use of synthetic fertilizers, pesticides, or GMOs. We use traditional farming methods and ensure that no artificial additives, preservatives, or chemicals are used in the processing of our products. 

What types of supplements do you offer? 

We offer a range of supplements, including those for gut support, detoxification, and immune system boosting. Our supplements come in different forms, such as capsules, tea bags, tea leaves, and powders. All our supplements are designed to support overall health and well-being. 

How should I take your supplements? 

Each supplement comes with specific instructions on the label. Generally, it is best to take them with water and food, but please follow the specific guidelines provided for each product. 

Are your supplements safe for children and pregnant women? 

While our supplements are made from naturally-sourced ingredients, we recommend to follow the specific guidelines provided for each product consulting with a healthcare professional before giving them to children or using them during pregnancy. 

SKINCARE

Are your products free from synthetic fragrances and dyes? 

Yes, all our skincare line is free from synthetic fragrances, dyes, and other artificial additives. We use only natural ingredients to scent and color our skincare products. 

What skincare products do you offer? 

We offer a variety of skincare products including cleansers, moisturizers, skin and hair oils, gentle soaps, and body care items. All our products are made with natural, skin-loving ingredients sourced directly from our farm. 

Are your skincare products suitable for all skin types? 

Yes, our skincare products are formulated to be gentle and effective for all skin types, including sensitive skin. However, we recommend patch testing a small amount of product on your skin to ensure there are no adverse reactions. 

How should I store your skincare products? 

To maintain the freshness and efficacy of our skincare products, store them in a cool, dry place away from direct sunlight. Some products may also benefit from refrigeration. 

INGREDIENTS & SOURCING

Where do you source your ingredients? 

We source our ingredients directly from our farm in Mbodiene, Senegal (West Africa). By controlling the cultivation and harvesting processes, we can ensure the purity and potency of our ingredients. 

How do you ensure the quality of your ingredients? 

We ensure the quality of our ingredients through rigorous testing and quality control measures at every stage of the cultivation and production process. Our commitment to sustainable farming and the Racine Bio Label* certification further guarantees the purity and potency of our ingredients. 

*The Racine Bio Label is a certification that signifies adherence to stringent organic farming standards. It ensures that products are cultivated without synthetic fertilizers, pesticides, or genetically modified organisms (GMOs). This label guarantees that the farming practices used are sustainable and environmentally friendly, maintaining the natural integrity of the ingredients from farm to final product. Guidelines based on international standards. 

ORDERS & SHIPPING

Do you ship internationally? 

We currently ship our products in North America (including US & Canadan). Shipping fees and delivery times vary depending on your location. Please refer to our shipping policy for more details. 

How can I track my order? 

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through our website or the courier’s tracking service. 

What is your return policy? 

We offer a 14-days return policy on all our products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return contact@siyah-organics.com . Products must be returned in their original packaging and unused condition. 

CUSTOMER SUPPORT

How can I contact customer support? 

You can contact our customer support team via email at contact@siyah-organics.com. Our team is available Monday to Friday, from 9 AM to 5 PM (PST). 

Do you offer any discounts or promotions? 

Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest deals and offers.